Freelance Makeup Artist , Los Angeles

DescriptionWhat the job does:

As a Tilbury Artist (Retail Makeup Artist) you are responsible for promoting and creating makeup magic in store. Always representing the Charlotte Tilbury 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. Working as part of an elite team, the Makeup Artist drives business in store through delivering Charlotte Tilbury’s exceptional makeup artistry technique and service. The Tilbury Artist will reflect the brand values and customer base. Responsible for achieving sales targets through the creation of an amazing experience with exemplary service. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering her philosophy of artistry made easy along with a unique and personalized shopping experience.

Sales

• Strive to achieve and exceed personal sales goals including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
• Create Brand awareness through the sharing and demonstration of your product knowledge
• Seat customers for a makeup service
• Demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
• Work collaboratively to achieve and exceed team and counter goals.
• Introduce new product launches
• Consistently promote the Tilbury Touch to the customers

Customer Service

• Lead by example at all times to promote the Tilbury Touch and exceptional customer service
• Deal with customer queries, through the use of sound judgement and achieving positive outcomes
• Seat customers for a makeup service
• Working quickly and accurately in time pressured conditions
• Take every opportunity to extend exceptional customer service beyond the in-store experience. For example; Makeup applications, Charlottetilbury.com, and use of the stores clientele data base to build relationships to continue customer retention. Always in line with Company guidelines
• Follow up extensively with clients to establish a...