H6260 SPA ESTHETICIAN

Position Title

Esthetician

Reports To

Spa Manager, Supervisor

Supervises

N/A

Summary of Position

The Spa Esthetician provides professional skincare treatments and exceptional guest service in a luxury resort spa environment. This position is responsible for performing facials, body treatments, waxing services, and skincare consultations while maintaining the highest standards of sanitation, safety, and hospitality. The Spa Esthetician promotes spa services and products, ensuring an outstanding guest experience that supports the resort's commitment to excellence.

Key Responsibilities and Performance/Behaviors

* Ability

• Can explain and demonstrate Hospitality Behaviors and Performance Standards.
• Understands where to get the information needed to complete tasks to standard.
• Can explain and demonstrate technical skills used to complete tasks to standard.
• Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
• Understands how to take ownership of problems and solve them when solutions may not be available.
• Can explain how to request help from others when needed to complete task or goal.
• Has complete knowledge and can tell others of IMGR&C products and services.
• Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.

* Performance

• Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
• Responds to obstacles; finds new ways to reach desired end results.
• In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
• Responds to change by quickly applying talent and skills in a positive way to succeed.
• Supports achievement of Quality Goal; “Do it right the first time.”
• Acts to protect and preserve property of IMGR&C. All areas, eq...