Lead Esthetician

### General Information

Country/Region United States of America Province/City Menlo Park, CA Hiring Entity Rosewood Sand Hill Department Spa & Wellness Job Type Full-time Permanent ### Job Description

### Job Description

Job Description

The Lead Practitioner Role is a key cultural and operational leader within Asaya Spa. This role supports practitioner development, service excellence, and guest experience while partnering closely with spa leadership to ensure every touchpoint reflects the Rosewood commitment to luxury and care.

Candidates must hold and maintain a current massage, esthetics and/or nail technician license (dual licensure preferred).

Key Responsibilities

* Inspire and cultivate a service-driven spa culture while supporting hiring needs. * Oversee daily operations, including but not limited to inventory, training schedules, treatment menu curation, service quality assurance, practitioner scheduling and service flow. * Lead onboarding, and coaching of practitioners. * Foster a positive, service-driven spa culture aligned with Forbes standards. Support spa leadership with outreach and marketing initiatives to grow spa awareness. * Welcome and orient guests to spa amenities and offerings * Provide clear, engaging descriptions of treatments, packages, and programming. * Promote spa services, retail, and seasonal experiences * Address guest inquiries and concerns with professionalism and care * Ensure a clean, safe, and well-organized spa environment through active oversight, CA Massage Council, Board of Barbering and Forbes Standards.

General Skills

• Demonstrates precision, efficiency, and attention to detail while maintaining a calm, composed presence as the lead for practitioners.
• Exercises sound judgment in problem-solving and works effectively with minimal supervision in partnership with spa leadership.
• Coach and guide practitioners on how to anticipate guest needs, consistently d...