M·A·C Makeup Artist- FLL Airport

POSITION SUMMARY

The M·A·C Artist represents the image, products and culture of the company to the Customer. Their primary responsibility is customer service and sales, achieved through exceptional communications skills and artistic abilities. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative duties.

PRINCIPLE ACCOUNTABILITIES

• Customer Service
• Greet customer within 30 seconds upon their arrival- ask if they need assistance, if unable to assist customer at that time, ensure that someone will be there shortly (based on standards communicated during Basic Training)
• Provide welcoming, personal, professional and consistent service to all Customers at all times
• Ask questions, investigate preferences, listen to customer, make the experience interactive by following the IMAC (Interactive Service Between MAC Artists and Customer) process
• Suggest group of appropriate products and/or colors to meet and exceed customers’ needs
• Assist customers with product/services selection and information
• Demonstrate effective communication skills, the well-executed and expedient application of makeup to achieve the look the Customer desires. Sample products as applicable.
• Inform customers of M·A·C consciousness programs and philosophies
• On closing the sale, thank the Customer, invite the Customer to a future visit and process the transaction through the POS system.
• Practice current good counter practices

• Sales
• Obtain Customer data for M·A·C Addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team’s goals in term of service, sales and company objectives
• Keep informed about products/company information/store information
• Actively participate in store theme days and events and new product launches
• Study the Skills Certification requirements and complete as many skill sets a...