Master Esthetician

Reports To: Spa Manager / Director of Esthetics / Owners

Job Summary

The Master Esthetician ensures the smooth daily flow of spa operations within the esthetics department. This role focuses on maintaining consistency in service quality, supporting and guiding estheticians, overseeing room readiness, and ensuring clients receive exceptional care in accordance with Connecticut regulations and FACE FOUNDRIÉ standards.

### Key Responsibilities

#### Operational Oversight

• Ensure efficient scheduling and client transitions.
• Verify that all treatment rooms are properly prepared, sanitized, and stocked before and after each client.
• Monitor appointment timing to maintain smooth service flow and minimize delays.
• Serve as a point of contact and support for estheticians during their shift to address immediate needs or service-related issues; report to Salon Manager and Director of Esthetics.
• Act as a liaison between the Director of Esthetics and estheticians to ensure alignment in service execution, training, and protocol updates.
• Support management in coordinating coverage during breaks, absences, or high-volume periods.

#### Client Experience & Service Quality

• Greet and communicate with clients professionally to ensure satisfaction and comfort throughout their visit.
• Respond to client concerns in real time and relay feedback to management.
• Deliver professional skincare and beauty treatments, including customized facials, chemical peels, lash lifts, brow shaping/tinting, and other non-medical esthetic services within state scope of practice.
• Ensure that service standards, protocols, and client confidentiality are upheld at all times.
• Provide mentorship and feedback to estheticians to support consistency and excellence in client care.

#### Compliance & Sanitation

• Enforce spa sanitation protocols, equipment sterilization, and state-required safety standards.
• Verify that estheticians maintain proper sanitatio...