Spa Cosmetologist

POSITION SUMMARY

Under the direction of the Spa Director, the Spa Cosmetologist is responsible for passionately contributing to guest experience and supporting team needs, while upholding spa standards across all service areas. This role is structured in tiered levels based on service skill sets. All Cosmetologists, regardless of level, are expected to contribute to the full guest experience, support team needs, and uphold Spa standards across all service areas.

ESSENTIAL FUNCTIONS

1. Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”.

2. Create a welcoming, professional, and relaxing guest experience.

3. Delivery of high-quality services within their certified skill sets.

4. Maintain cleanliness, sanitation, and safety standards in all work areas.

5. Properly care for equipment and use proper amounts of products.

6. Support Spa operations including room setup, turnover, and stocking.

7. Assist with guest flow, and the overall spa experience, including stepping in where needed.

8. Promote retail products and additional services to enhance guest results.

9. Maintain accurate service notes and guest records.

10. Participate in team meetings, training and continued education.

11. Uphold the Spa’s culture, standards and service protocols.

12. Assists other positions in the Spa when needed and cooperates well with co-workers.

13. Ensure that all shelves are stocked including towels, lines, spa products and treatments.

14. Responsible for learning and following personnel policies and procedures for the Spa Department and Bay Mills Resort & Casinos.

15. Must attend all mandatory training courses designated by the Human Resources Department and/or Department Manager.

16. Other duties may be assigned within the scope and complexity of this position’s essential functions.

PHYSICAL REQUIREMENTS

While performing the duties o...