Esthetician

Pay Range: $16.90–$17 per hour, plus tips and applicable service charges

Archer Hotel Napa is seeking a dual-licensed Esthetician and Massage Therapist (certification required) to join our spa team. This role provides both skincare and massage services in a luxury hotel setting, delivering relaxing, high-quality guest experiences.

Esthetician | JOB DESCRIPTION

Job overview

The Esthetician is responsible for providing exceptional guest service while providing skin care services to guests according to the Spa standards and procedures.

Your day-to-day

• Provides consistent professional skin care treatments in accordance with spa protocols and accepted certification practices. Develops an appropriate treatment plan based on the guests needs and requests.
• Provides the highest level of customer satisfaction by listening and understanding guests needs and desires. Maintains and expands the patronage of spa by actively promoting/upselling additional treatments, services and retail products. Maintains knowledge of other services and amenities of the property.
• Explains features and benefits of spa products, treatments and services to guests. Provides answers to pre-treatment and post-treatment questions.
• Demonstrates respect, sensitivity and concern for guests needs in a professional manner. Maintains strict confidentiality according to department procedures and guidelines. Follows proper draping procedures and Blood Borne pathogen procedures at all times.
• Manages time efficiently to maintain tight schedule, prepare for guests and execute all treatments. Monitors schedule to minimize delays.
• Uses computer systems to accurately enter information, chart and document each guest seen.
• Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations.
• Report defective, damaged or lost PPE or equipment thot does not fit properly to their Manager.
• Maintain regular...