Esthetician

Spa Services Specialist - Esthetician

MAIN FUNCTION

The Spa Services Specialist (SSS) is a key member of the Fitness Services Department Team. The SSS is ultimately responsible for delivering an extremely high level of both applied services (i.e. facial, body treatment, manicure, pedicure, etc.) and overall experience to all visitors, guests, and members on a consistent basis. This is achieved by utilizing excellent technical skills alongside exceptional interpersonal skills and being well-versed in the Center’s Service Standards. The goal of these efforts is to earn excellent member satisfaction levels and, more importantly, create life-long promotors of the Center and its services.

DEPARTMENT: Fitness Services

REPORTS TO: Wellness Spa Coordinator

DIRECT REPORTS: None

POSITION EXPECTATIONS

Applied

• Demonstrates commitment to delivering the highest quality of service to those who seek professional services.
• Provide consistent professional services and treatments in accordance with Center protocols and State licensures.
• Displays the ability to appropriately adjust service techniques related to client feedback and requests.
• Understands the menu of services offered and can display competency in all services delivered within the service description.
• Acknowledges the confidential nature of the professional relationship with clients and respects each client's right to privacy and decency.
• Refrains in any degrading or unprofessional conduct and maintains age-specific appropriateness with clients.
• Responsible for executing the customer Service Standards for all aspects of the operations.
• Responsible for the reception of each member and the world-class member experience that follows. This includes the reception of members and guests, check-in process, schedule management, general facility knowledge, etc.
• Demonstrate the ability to form relationships and communicate with members in a way that shows compassion and the willingness...