Lead Esthetician/Spa Supervisor

Job Overview

We are seeking a dynamic and experienced Lead Esthetician/Spa Supervisor to oversee our spa operations and provide exceptional skincare and beauty services. This leadership role requires a professional with a strong background in esthetics, management, and customer service to ensure a luxurious guest experience. The ideal candidate will possess extensive knowledge of advanced skincare treatments, retail sales, and spa management software, while demonstrating excellent communication skills and a passion for the beauty industry. As a key team leader, you will motivate staff, maintain high sanitation standards, and promote our services through social media and product demos.

Responsibilities

• Lead and supervise the spa team to deliver outstanding esthetic services including dermabrasion, dermal fillers, botulinum toxin treatments, laser treatments, body waxing, eyelash extensions, hair threading, makeup application, and nail care.
• Manage daily spa operations, including scheduling appointments via Millennium or MINDBODY software and front desk duties.
• Oversee sanitation protocols to ensure compliance with health regulations and maintain a clean, safe environment for guests and staff.
• Provide training and mentorship to estheticians and spa staff on new treatments, product knowledge, and customer service excellence.
• Drive retail sales through upselling skincare products and promoting service packages during guest interactions.
• Manage social media accounts to enhance brand visibility by posting content related to treatments, product demos, client testimonials, and special promotions.
• Coordinate with vendors for product demos and inventory management to ensure availability of high-quality skincare products.
• Handle guest inquiries professionally while delivering personalized recommendations based on individual skin types and concerns.
• Maintain guest records accurately using salon or spa management software such as Millennium or SpaS...