Prestige Beauty Advisor

A unique Victoria Beckham Beauty opportunity is on the horizon. Looking for a Counter Manager and Beauty Stylist for our Boutique in Soho.

LEADERSHIP & TEAM MANAGEMENT

• Lead by example on the floor, maintaining a highly visible and engaged presence
• Coach Beauty Consultants through regular feedback, side-by-side selling, and structured 1:1s
• Participate in daily briefings covering product knowledge, targets, and VBB brand priorities
• Support new starter onboarding, ensuring team members are brand-ready before client-facing interactions
• Foster a positive, inclusive team culture aligned with VB values

CLIENT EXPERIENCE & SERVICE

• Uphold VBB's luxury service ethos at every touchpoint — from greeting through to post-purchase follow-up
• Ensure the team delivers personalised, consultative experiences rather than transactional selling
• Handle complaints and escalations with confidence, empathy, and a resolution-focus
• Model impeccable personal presentation and brand alignment at all times
• Proactively build and cultivate a return client base
• Support the Store Manager in delivering KPIs including revenue, UPT, ATV, and conversion
• Monitor team performance in real time
• Identify and communicate trading opportunities — hero SKUs, low performers, replenishment needs
• Actively participate in launches, events, and promotional activations

OPERATIONS & STOCK

• Open and close the store/counter per operational procedures
• Monitor stock daily — flagging best sellers and replenishment needs, liaising directly with the Stock Controller to ensure orders are placed promptly
• Oversee cycle counts, loss prevention, and accurate POS/Shopify processing including exchanges and personal orders
• Maintain VM standards and ensure health, safety, and housekeeping are consistently upheld

PRODUCT KNOWLEDGE & BRAND ADVOCACY

• Maintain expert knowledge of the full VBB beauty range — formulations, shades, usage, and brand story
• Stay current on launches, limited editions, campaigns, and competitor activity
• Communicate brand values — clean beauty, inclusivity, high performance — authentically in every client interaction
• Represent VBB Beauty with professionalism at all internal and external touchpoints

COMMUNICATION & COLLABORATION

• Act as the link between the team and VBB HQ, escalating issues promptly and accurately
• Complete daily/weekly reports to a high standard
• Participate constructively in team meetings, training, and brand events

PERSONAL ATTRIBUTES

• Proactive, solutions-focused, and calm under pressure
• High level of attention to detail
• Strong ownership, accountability, and attention to detail
• Adaptable in a fast-paced, multi-stakeholder environment
• Genuine passion for beauty, fashion, and the VBB brand

Pay: $25.00 - $32.00 per hour

Work Location: In person